Shipping & Delivery
We use Freight Courier Services for most of our orders, for smaller items we may use Australia Post
We will email you the tracking details the day the item is shipped.
We pack orders within 24 hours of receiving them. If there is a delay for any reason we will contact you.
At this stage, we only ship to Australian addresses
Any orders over $100 will receive FREE SHIPPING.
Orders under $100 will incur a flat rate of $10 shipping Australia wide
Melbourne 24 hours
Victoria 1 – 2 Business Days
Sydney 1 – 2 Business Days
NSW – Country 1 – 3 Business Days
Adelaide 1 – 2 Business Days
South Australia – Country 1 – 3 Business Days
Brisbane 2 – 3 Business Days
Queensland Country 3 – 4 Business Days
Western Australia 4 – 6 Business Days
Northern Territory 6 – 7 Business Days
ACT 1-2 Business Days
Tasmania 3 – 5 Business Days
Returns, Refunds & Replacements
Provided the products you purchased are in the same condition as when we shipped it to you, we will issue a refund if the product is returned within 30 days of your purchase.
In most cases, a 5% restocking fee is applicable, as well as any payment processing fees involved
Please follow these steps to return your product(s):
1. Call our office on (03) 9036 8000 or contact us to make sure your product is eligible for return/exchange and to discuss return freight options.
2. Please return the item using the return freight method agreed upon after contacting us. Cost of freight for returns is at your cost. We are happy to arrange the pickup and give you a freight cost quote before proceeding with pick up. Please pack the items carefully in the shipping carton it arrived in to avoid any damage during transit.
Once the returned goods arrive it takes about 7 days to process the return process and issue a refund or exchange.
Once you place your order it will be confirmed by either an email or a telephone call. Volkl Tennis Australia does not guarantee the availability of a product that has been advertised online at the time of purchase, however, we will contact you immediately to advise we are unable to provide you with the item you have ordered.
If you wish to enquire about the status of your order, please contact us or call (03) 9036 8000.
Payment, Pricing & Transaction Currency
All our prices are in Australian dollars and include GST. Prices are regularly updated If you happen to find a cheaper advertised price from another supplier your welcome to contact us with price details and the supplier and we will do our best to match or better that price
If you have any questions about our services or products, please get in touch.
- (03) 9036 8000
- Unit 21, No. 7 Dalton Road, Thomastown, VIC, 3074
Contact us at firstname.lastname@example.org for questions related to refunds and returns.